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Post by dougell on Apr 1, 2013 14:01:38 GMT -5
I always felt the outdoors industry usually provided better than average customer service and it's been reafirmed.Over the past two seeks I sent a Bushnell scope back that wouldn't track.The other day,I got a brand new one in the mail.I also sent an RCBS hand primer back that got jammed.I only wanted them to un-jam it but today I got a brand new one in the mail.
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Post by biggriz on Apr 1, 2013 14:29:29 GMT -5
That's good to hear. I only ever sent one item back. It was a Leupold VX3 in 8.5-25x that had a sunscreen on it. I had the rifle leaning against a tree and knocked it over. it hit the sunshade and twisted it, locking it in place. I didn't want to do even more damage getting it off, so I sent it back to them. Not only did they remove the sunscreen, but sent me a brand new one back and a paper with all of the tests they did to check the integrity and performance of the scope afterward. And I got it back fast. I was pretty impressed with their service, especially for something that was my fault.
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Post by Dutch on Apr 1, 2013 14:33:09 GMT -5
Doug, I think it's really the cost of labor. It;s cheaper just to give the customer a new one, then they are sure the customer is happy and it costs next to nothing.
If they try to work on something, send it back to the customer and it's not quite right, they have the labor invested and also a customer that complains of poor service.
Sending a new item out is nothing but a win for the company.
Plus, they just got free advertising on a message board and to everyone you bring it up to.
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Post by davetm on Apr 1, 2013 16:34:21 GMT -5
I've generally found that the firearm industry to be very good at customer service. I think it's a competition "thing" and just a good business practice in general.
Dave
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Post by Deleted on Apr 1, 2013 17:55:54 GMT -5
Glad to hear report!
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